General terms & conditions

Terms and conditions

Postable Papergoods BV – Creative Lab Amsterdam

These are our terms and conditions. These are, along with the references they contain, applicable to any agreement that we conclude with you. If you have any questions, do not hesitate to contact us via [email protected] You can also reach us at phone number +31 20 2101288.

The address of Postable Papergoods BV - Creative Lab Amsterdam is Weteringstraat 36, 1017 SP Amsterdam with Chamber of Commerce number: 73144177.

We have the right to change these terms and conditions. You agree that always the latest version of these terms and conditions on our agreement will apply.

 

Article 1 - Products

We sell greeting cards, notebooks, planners and wallpaper.

 

Article 1.1 Product Customised wallpaper

The customer selects the desired design of the wallpaper and enters the correct measurements of the wall and any specific wishes regarding the wall. After the order is paid, the order will be processed. The customer receives a digital proof of the design within 7 days. The customer will check the design, the applied measurements and (optionally) the specific wishes. The customer has the right to make one-time changes before the design will be final. After processing the final amendments, the customer will receive a digital proof for the second time. After approval of the digital proof, the order will be processed and the wallpaper will be printed.

 

We do not create a digital proof of a design before we received an official order with completed payment. In case you do not like the digital proof and you do not approve, we will refund the money excluding the one-time designing costs of €55,-.

 

Article 2 - Payments

The (total) price of the products is indicated in our webshop. You can pay in our webshop with Ideal or credit card. Shipping costs are calculated at checkout.

 

Article 2.1. Price ‘Customised wallpaper’

The selling price of customised wallpaper, including bathroom wallpaper, consist of two elements: Price per square meter + design costs €55,00

Discounts will only be calculated over the square meter price, the design costs are excluded from any discounts.

 

Article 3 - Delivery

We deliver your order to the address you specified at checkout. You can no longer change the address if we have already sent your order. PostNL, DHL, UPS or DPD take care of the distribution. When the package is sent, you will receive a tracking link in order to track your parcel. We do our best to deliver orders for greeting cards and notebooks within 3 working days within The Netherlands. Wallpaper products are produced on-demand, delivery takes approximately 5-7 working days. If the order is delayed, we will notify you in writing. We guarantee that you will receive the order no later than 30 days after the confirmation of the order is received. If this is unsuccessful, you can request (a) a re-imbursement of the amount you have paid for the product immediately, or (b) to send a replacement product (of equal value).

In case you are not able to collect the parcel at home and it returns to our office we will send it again, but we will charge you for the extra delivery costs.

 

Article 3.1 Delivery costs

Packages <20kg NL                                                  €6,75

Packages <20kg Western Europe                               €11,00

Packages <20kg Eastern Europe*                              €17,50

Outside EU based upon calculation starting at             €100,-

*included also Portugal, Finland, Greece

 

Free of delivery costs NL                                           >€50,-

 

Article 4 - Returns

You may always return the product within 14 days after you have received it. Please use the return form (appendix 1) or send an e-mail to [email protected] After you have received a confirmation, you must send the product within 14 days. When we have received the product and the product is in original condition and in the original packaging, we will refund the full purchase price within 5 working days. The shipping costs for returns are for your account. During the period you have to consider whether you want to keep the product, you must handle the product and its packaging with care.

Wallpaper products are excluded from the return policy and cannot be returned as each wallpaper order is produced on demand.

 

Article 5 – Liability

We are not liable for damage caused by the use of a product. This does not apply if that damage was caused by our intent, this refers to mistakes in the design or damage that has occurred during transport. Your right to compensation will in any case be the maximum amount of the ordered and paid amount.

 

5.1 Customised wallpaper

The client has the responsibility to give the correct measurements of the wall(s) and other specifications. The client always receives a digital proof of the design and needs to check the measurement and any other specifications of the wall. After approval on the design incl. measurements and specifications, the design becomes final and the production of the wallpaper starts.  After the clients approval, Creative Lab Amsterdam is no longer liable for any mistakes regarding measurements and specifications.

 

5.2 Checking wallpaper products

Before installing wallpaper to the wall, the products always need to be checked for mistakes, errors and damage. In case of a mistake for which Creative Lab Amsterdam is responsible, we will recover this and send new wallpaper as soon as possible. Creative Lab Amsterdam cannot take any responsibility for costs regarding a paid wallpaper service. Mistakes and damages always need to be photographed.

  

Article 6 - Privacy Policy

We protect your personal data in accordance with the General Data Protection Regulation (AVG). You can consult our Privacy policy for more information.

 

Article 7 - Intellectual Property Rights

All intellectual property rights (such as: copyrights, logos, word marks) on our texts, photos, images and other materials are our property (or we manage with the permission of the owner). Your use may not infringe this.

 

Article 8 - Complaints

If you have a complaint about the implementation of the agreement, please let us know. Send your complaint as quickly as possible (and as fully described as possible) to [email protected]. In case you have a complaint about a mistake in the design or about any damages, always attach photos to your email. You will receive a confirmation of your complaint within one working day.  We will handle your complaint as quickly as possible and no later than three days after we have received your complaint. If it takes longer to settle the complaint, we will let you know when you can expect a substantive reply. If we cannot resolve the complaint with each other, a dispute arises that falls under the dispute settlement.

 

Article 9 - Dispute settlement

  1. Dutch laws apply on these terms and conditions and the agreements we conclude with you.

In the event of a dispute, the judge of Amsterdam is authorized.

  1. As a consumer, you can also visit the ODR platform (Online Dispute Resolution). This platform offers a simple, efficient, fast and cheap out-of-court solution for disputes arising from online transactions. For more information see: http://ec.europa.eu/odr

 

Annex I: Form for withdrawal

 

 

Form for withdrawal

 

(only complete and return this form if you wish to withdraw from the contract)

 

To: Creative Lab Amsterdam - Postable Papergoods

Weteringstraat 36

1017 SP Amsterdam

[email protected]

 

- I / We * hereby inform you that I / we * are regarding our agreement

the sale of the following products: [product description] *

revoked / revoked *

 

- Ordered on * / received on * [order date with services or receipt with products]

 

- [Name of consumers (s)]

 

- [Consumer address (s)]

 

- [Signature consumer (s)] (only when this form is submitted on paper)

 

 

* Delete what does not apply or enter what applies.

 

 

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