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FAQ Wallpaper

Wallpaper General Questions

A mural has a standard design and are available in 3 fixed sizes: 194,8cm, 292,2cm or 389,6cm width x 280 cm height. We recommend you to add an extra 5 cm on both width and height to be sure there won't be a shortage.

Do you have a wall with measurements that does not match any of the mural sizes, or you have a sloping wall or windows/ furniture against a wall? Then you can choose for customised wallpaper.

Customised wallpaper will be designed uniquely for your wall. It is scaled perfectly so there will be no wallpaper loss. In the design we can replace elements according to your wishes. We recommend you to add an extra 5 cm in both width and height to prevent shortage. If there is a sloping wall, a bed standing against the wall, a cupboard or a radiator, we will adjust the design accordingly, so you don't lose out any important elements. Please take note that the wallpaper is always laid out and printed square. The parts you don't use you cut out yourself. When you order, please enter the measurements of the widest and highest point of the wall. 

Yes, you always receive a digital proof by e-mail. It is very important that you check the measurements and the specifics on this digital proof. After approval, your wallpaper will be produced.

Unfortunately not. Since it is a digital print there will always be a color difference. Besides, we cannot guarantee that the pattern/scale will match 100% with the wallpaper on the wall. 

You will always receive a digital proof in your e-mail before we start printing the wallpaper. We don't start designing the wallpaper before ordering and paying in our webshop. In case you really don't like the digital proof and don't want to proceed with your order, we will pay back your order amount minus the design costs of €55.

Applying the Wallpaper

No, we don't supply wallpaper glue.

For the custom, murals, wallpaper circles you always need to use non-woven wallpaper glue (for example use brand Perfax).

For the bathroom wallpaper you need to use Bison or Perfax wallpaper glue for heavy and special wallpaper. 

The wall must be smooth and even, so without structure and any gaps must be well sealed. We recommend wallpapering on a white wall, this prevents stains / colors from showing through with light-colored wallpaper patterns. 

The wall must be pretreated so that the glue does not get absorbed into the wall. If the wall is painted with primer, then this will be enough. 

Yes, read the wallpaper instructions that come with your order, you can find the same information on our website.

We can also put you in contact with wall paperers, this option is possible during the order process. 

We can connect you with professional wall paperers. They are very experienced and work throughout the Netherlands.

For questions regarding their costs and planning, we are not able to help you since it is an independent party. If you want to get in contact with them you can let us know with your order.

If you want to remove the wallpaper, you take a damp cloth and make the wallpaper damp. Once the wallpaper is damp all over; you can remove the wallpaper very easily.

Unfortunately, the bathroom wallpaper is very difficult to remove, so we advise you to wallpaper over the bathroom wallpaper for the best result.  

Customised Wallpaper

You have to choose one leading design, it is not possible to combine two designs. You can let us know if you want more elements in the chosen design and/or you can add (maximum of two) elements from another design.

Please enter all wishes in the comment box of your order.

Yes, always check the measurements in the preview. If you want to change something in the design please let us know by replying on the email. 

As we only offer one feedback round, please make sure you send us all feedback/questions at once.

Yes, you always receive a digital proof by e-mail. It is very important that you check the measurements and the specifics on this digital proof. After approval we will start producing the wallpaper.

You will always receive a digital proof in your e-mail before we start printing the wallpaper. We don't start designing the wallpaper before ordering and paying in our webshop. In case you really don't like the digital proof and don't want to proceed with your order, we will pay back your order amount minus the design costs of €55.

In the design we will take the sloping wall into account by not placing crucial elements in the part that wil be cut out. Please send us a sketch of your wall with the measurements of the sloping part after your order is placed.

This information can be sent to the following address: wallpaper@creativelabamsterdam.com. Please be aware that the wallpaper is always laid out and printed in square, you cut out the sloping part yourself.

For a sloping wall you always order for the highest and widest point of the wall. The wallpaper is always laid out and printed square.

For the designer it is good to know where the sloping wall starts, so we can customise the design accordingly. You can send a sketch of your wall to wallpaper@creativelabamsterdam.com 

No, we can customise the chosen design in a way that crucial elements are not located behind furniture or windows in the room.

We need a sketch of the wall including the furniture/objects and their measurements so we can create a perfectly customised design.

Wallpaper Service

When you opted to use the wallpaper service with your order we will forward your contact details to the wallpaper service company we work with. They will get in contact with you to discuss what you need/want, they will make you an offer and you can set a date.

Creative Lab Amsterdam is not involved in exact pricing or planning as they are an independent company. 

1 wall from 1 - 15 m2 - €150,-

2 walls from 15 -30m2 - €250,-

3 walls from 30 - 45m2 - €360,-

4 walls from 45 - 60m2 - €450,-

Parking costs will be on your account. After the job is finished you can pay the full amount by card or cash. Your invoice will be sent to your email address.

Yes, the wall paperer will take his own tools and the correct glue to hang the wallpaper.

Murals - Fixed sizes Wallpaper

The mural comes in 3 standard sizes of 194,8cm, 292,2cm or 389,6cm width x 280 cm height. We always advise an extra margin of 5 cm, this is not calculated in the mural sizes. So do not forget to add at least 5 cm to your wall measurements. If your wall measurements do not match any of the mural sizes, we advice you to order customised wallpaper.

Wallpaper Circles

 

1. Prepare the glue according to the instructions or use ready-to-use wallpaper glue. We recommend using Ready & Roll wallpaper glue for non-woven wallpaper from Perfax.

2. The wallpaper panels have already been cut out in advance in the correct shapes of the circle. Lay all the wallpaper panels on the floor in the right order to check the image of the wallpaper circle. Draw a small line on the wall using a plumb line or spirit level to guarantee a plumb first panel of wallpaper.

3. Apply the glue to the middle wallpaper panel first. When you have 4 wallpaper panels, start with panel 2 or 3.

4. Place the wallpaper panel on the wall. The spirit level or plumb line ensures that this wallpaper strip will hang straight. Use a wallpapering spatula to remove any air bubbles. Place the other wallpaper panels in the correct order on the wall.

5. Remove the excess glue with a piece of kitchen paper. Then pat dry. Wallpaper should always dry slowly. Drying too quickly can cause it to shrink or tear.

6. Dry wallpaper with the doors and windows closed and the heating at a moderate temperature.

Complaints

We will check what size you ordered and what size the wallpaper has. If we conclude that there has been a mistake while printing, we will send new wallpaper with the correct measurements.

If you ordered the wrong size by accident, we won't reprint it. You can order new wallpaper.

Please take pictures of the printing error(s) and send it to hello@creativelabamsterdam.com. We will investigate the situation and come back to you as soon as possible. If it is a printing error, we will print the wallpaper another time and will send it to you without any extra costs. 

If you realize the mistake while the wallpaper is already on paper, we advise you to take it off as soon as possible (unless you don't want to change it).

We cannot refund any costs made by the wall paperers. The wallpaper always needs to be checked before starting the wallpapering process like stated in our terms and conditions. 

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