Frequently Asked Questions
Customised wallpaper:
- Within 5 working days you will receive a digital preview of the design of our designer
- After your approval of the design, we will print the wallpaper, which takes a maximum of 5 working days.
- After printing we’ll send the order to you.
Maximum total delivery time
- The Netherlands: maximum 12 working days
- Other European countries: 13- 20 working days
- Outside Europe: it depends on the continent, for questions send an email to hello@creativelabamsterdam.com
Wallpaper circle / patterned wallpaper
- The Netherlands max. 7 working days
- Other European countries: 8 -12 working days
- Outside Europe: it depends on the continent, for questions send an email to hello@creativelabamsterdam.com
Paint
If paint is ordered before 13.00, it will be send the same day.
- The Netherlands: 1-3 working days
- Other European countries: 3- 7 working days
- Outside Europe: it depends on the continent, for questions send an email to hello@creativelabamsterdam.com
Fabric
Fabric is designed and custom-made per order. Maximum delivery time is
- The Netherlands: 11-12 working days
- Other Europe: 13-17 working days
- Other parts of the world: depends on the continent, for questions mail hello@creativelabamsterdam.com
- Belgium: free
- Germany: 17.95
- France: 24.5
- Greece: 67.5
- Ireland: 57.5
- Italy: 49.95
- Luxembourg: 25
- Netherlands: free
- Austria: 30
- Portugal: 55
- Spain: 40
- EU High tariff:*: 40
- EU Middle tariff: 25
- Rest of the World: 150
- Sweden: 42.5
- United Kingdom: 42.5
- United States: 60
- Switzerland: 45
- Finland, Åland Islands, Greenland, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Mayotte, North Macedonia, Norway, Türkiye: 40
- Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Kosovo, Moldova, Monaco, Montenegro, San Marino, Serbia, Svalbard & Jan Mayen, Ukraine, Vatican City: 25
*EU High tariff includes Finland, Åland Islands, Greenland, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Mayotte, North Macedonia, Norway, Türkiye.
**EU Middle tariff includes Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Kosovo, Moldova, Monaco, Montenegro, San Marino, Serbia, Svalbard & Jan Mayen, Ukraine, Vatican City.
How do I measure my wall?
a. You measure the highest point of the wall
b. You measure the widest part of the wall
c. You add an extra margin of 5cm to the height and width per wall
Customized wallpaper
- If you have a sloping wall in the wall, a door and/or a window, you always enter the highest height measurement and the widest width measurement of the wall. We always print a square and cannot print individual sections. If you want our designers to take into account a bed, window, door, sloping wall or other elements in the design, you can send an email with the sketch incl. measurements to wallpaper@creativelabamsterdam.com. We will then make sure the design fits perfectly on your wall! You will always receive a digital preview in advance and only after your approval will we print the wallpaper.
- The extra margin is 5cm per wall, so if you want to wallpaper 2 walls, add 10cm in width and height.
Patterned wallpaper rolls, how the calculate the quantity?
The overall size of 1 roll is 97.4 cm (width) x 280 cm (height). The roll has 2 marked strips, so you know where to cut it.
Note: you should always add 5cm extra to the height and width per wall. If you want to wallpaper 2 walls, you need to add a total of 10cm to the height and width.
Example calculation for the quantity of rolls:
- Measure the height of the wall and add the extra margin. If the total height is less than 280 cm, pattern wallpaper rolls are suitable. If the wall is higher, then choose customized wallpaper.
- Measure the width of the wall and add the extra 5cm margin. Divide the total width by the width of the wallpaper roll: 97.4cm.
Example:
a. Height : 265cm + 5cm margin = 270cm
b. Width: 350cm + 5cm = 355cm
Number of rolls: 355cm: 97.4cm = 3.7 rolls, so 4 rolls in total
Wallpaper, paint and fabric
The products cannot be returned unless there is manufacturing damage, a printing error or damage due to transport. All products are always produced on demand. If there is manufacturing damage, a printing error or damage due to transport, the delivered product will of course be replaced at no additional cost.
Misprint and manufacturing fault
If the wallpaper/fabric has a printing error, please contact us at hello@creativelabamsterdam.com and send photos, and we can investigate the problem. We always ask for photos to help us understand the problem properly.
Paint
If the color is strongly deviating or you have received the wrong color, please contact us at hello@creativelabamsterdam.com and send photos along.
Shipping damage
If you notice shipping damage; always take photos before opening the package so we have proof for our shipping company. Without photos, we cannot process the complaint.
If something is wrong with your order, always reach out to hello@creativelabamsterdam.com and always include photos.
